Login failure

[Kav]

I have not been able to login to my account both through phone and laptop. I have recharged the plan but not been able to receive the email about the change in passWord. What if the number has not been registered to the email? 

[BasilDV]

Hi @Kav

Welcome to the Community!

Did you receive an error message when attempting to login to your account?

What type of service you have with us? Are you under the NBN, Wireless broadband or Mobile?

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV