Mailbox - Unable to play video attachements

[pgs]

Hi,

Using TPG mailbox, we are unable to play any MP4 (or MOV, for that matter) file attachment.

Current versions of FireFox, Chrome & Edge tried. Windows 10 (21H2) and Win 11.

We have added the VLC plugin to FireFox - no change.

How can we fix this?

[BasilDV]

Hi @pgs

Welcome to the Community!

Have you tried to download the said file attachment before playing it? 

What error message did you receive upon playing the video?

Have you tried to use your smart phone to check if it's going to work?

BasilDV

[pgs]

We can't download the files either. As it does the same thing on 2 computers some 30km apart, I think it is something in the TPG settings/system.

[Anonymous]

Thanks for the additional details, pgs.

We'd love to help check the status of the service and get to the bottom of this, to better understand the situation. Please send me a Private Message with your account detail (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

We can't download the files either. As it does the same thing on 2 computers some 30km apart, I think it is something in the TPG settings/system.