My internet lost connection for 3 days, and no one has helped with my request for assistance

[iamphuc216]

I'm really dissatisfied with the service at TPG Australia. We lost the connection 3 days ago, and when we tried to be patient after calling for support was not responded for 3 days, we could not tolerate anymore with the service here. After all, why is this not handled after the provided amount of times eventhough we pay the monthly fees? 

[iamphuc216]

We got in touch for a short time; after asking for Mac address we sent them (again); they still haven't resolved the issue yet; there is no compensation for our loss of this service yet