NBN Not Working

[karlgraham]

My NBN is not working. My mobile phone can receive the wireless signal, but cannot connect to internet. I have looked up service outages and tried all the online solutions to the problem so I believe it must be something else.

[BasilDV]

Hi @karlgraham 

Welcome to TPG Community!

We were able to locate your account using your community details and tested the line.

We are unable to detect that the NBN NCD is powered On. Can you please check if the cables are properly connected and advise us of the light status of the device?

Regards,

BasilDV

[BasilDV]

Hi @karlgraham 

Our Engineers were trying to call you to no avail to discuss the issue with your service.

Please send me a PM with your preferred time and best number to be contacted.

Regards,

BasilDV