NBN keeps dropping out.

[Vxworks]

Hi,
NBN internet has been dropped out constantly every 2-3 minutes since yesterday.
I have checked service status, there is no outage and maintenance.
It dropouts every 2-3 minutes and when it's out, DSL is blinking.
Would you please check it up and give me advice for solving problems?
Thanks

[Ahra_G]

Hi @Vxworks, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

Recent update on the account indicated that the issue is now raised to our Engineering Team for further investigation. 

Please ensure to leave the modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS.

Regards,

Ahra_G