NBN planned maintenance text notification

[adamjesser]

This is a quick message to management.

I have recieved a text message on Wednesday 13th January 2021 saying "NBN planned maintenance in your area 14/01 8AM - 3:30PM. This may affect your internet and home phone service"

Is there anyway these notifications can be organised earlier in order for residents to organise work arrangements.

For those who work from home, especially now due to COVID, 1 day notice is not helpful in the slightest.

Thanks

[Riezl]

Hi @adamjesser, while we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.

There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.

We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.

Nonetheless, we appreciate your feedback and we'll pass this on internally.

To check any planned maintenance/outages, you may visit our Service Status page. For NBN services, you may check it here: https://www.nbnco.com.au/support/network-status