Nbn issue

[Pangtiansang]

Why the speed during day time is always low? YouTube videos freeze all the time. Just got frustrated.

[BasilDV]

Hi @Pangtiansang 

Thanks for raising this to our attention.

Are you using a WiFi or a Wired connection? What troubleshooting have you tried so far? What time does the issue usually start?

We've created some articles that may help you with your issue. Refer to these links:

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Please send me a PM with your TPG Username or customer ID number to assist you accordingly.

BasilDV