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No internet or phone

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Level 1a

I have been without a home phone and internet all week have been busy so havent had time to contact. Today I finally tried to contact and was put in a queue starting at number 147 one hour later after getting down to 15th in line I was cutoff. How can I get in touch to fix my problem I have a uni student returning home tomorrow who will be needing internet,

1 REPLY 1
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Moderator

Hi @Michael66

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers have lodged the fault with NBN Co and their attending technician restored your service after fixing the fault in the line. Your internet and home phone should start working.

 

BasilDV