Get online support
Hi @Madonnamking , if there are no known outages in your area and you have peformed all the troubleshooting steps indicated on these links:
Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection
Kindly send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community