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Parental control on my NBN connection

palto1111
Level 2

I have tried to set up no internet during night time (kids)...but when I do so it stops the internet on the selected device immediately. I can only assume its a configuration (time zone) issue with the modem. But I can't see how to change or configure the time...maybe I need the firmware updated?

 

Product type :

HG659
Device ID :
00E0FC-J3N8W16B29008341
Hardware version :
VER.B
Software version :
V100R001C216B111
11 REPLIES 11
Shane
Moderator

Hi @palto1111,

 

Welcome to the community!

 

I'd like to confirm if you have tried to do these following troubleshooting.

Parental Control.pngParental Control2.pngParental Control3.png

 

Let me know how it will go. Cheers!

palto1111
Level 2

Thanks ...

I did this but the issue seems to be the times don't work. In other words a 0001-0700 block out activated during the afternoon....so assume that's the issue...

 

Shane
Moderator

Hi @palto1111,

 

Thanks for the confirmation. Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

 

I'll have this checked.

 

Regards,

Shane
Moderator

Hi @palto1111,

 

Thanks for sending me your details. I requested a firmware upgrade for your HG659 Huawei modem/router.

 

We'll get back to you as soon as we got an update.

 

Cheers!

palto1111
Level 2

Great - thanks Shane

Erika
Moderator

Hi @palto1111

 

We've now updated the firmware of your modem. 

 

Let us know should you need further assistance. 

daztrac1
Level 2

I have the same issue. 

How do I update the firmware?

Riezl
Moderator

Hi @daztrac1,

 

Welcome to TPG Community!

 

We'll request a modem firmware upgrade and keep you posted for updates.

Riezl
Moderator

Hi @daztrac1, the firmware has been upgraded.

 

Let us know should you require further assistance. Thank you.