Welcome to TPG Community!
We have located the account using your community details and we were able to check the status of your service.
The connection appears to be working now, but we have arranged a specialist to contact you today, between 4PM and 5PM VIC for troubleshooting.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Our Tech team was trying to contact you yesterday, but you were unreachable. Do you have any preferred time and number for them to try again? Please send it via private message.
By the way, you are still under our NBN25 speed tier, which we recently upgraded to NBN50 speed tier and has a typical evening speed of 46.0 Mbps. Upgrading your plan is for free.
We will wait for your message.