TPG Community

Ask, answer and talk about our products

Parental control on my NBN connection

Level 1b

I have tried to set up no internet during night time (kids)...but when I do so it stops the internet on the selected device immediately. I can only assume its a configuration (time zone) issue with the modem. But I can't see how to change or configure the time...maybe I need the firmware updated?

 

Product type :

HG659
Device ID :
00E0FC-J3N8W16B29008341
Hardware version :
VER.B
Software version :
V100R001C216B111
6 REPLIES
Moderator

Hi @palto1111,

 

Welcome to the community!

 

I'd like to confirm if you have tried to do these following troubleshooting.

Parental Control.pngParental Control2.pngParental Control3.png

 

Let me know how it will go. Cheers!

Level 1b

Thanks ...

I did this but the issue seems to be the times don't work. In other words a 0001-0700 block out activated during the afternoon....so assume that's the issue...

 

Moderator

Hi @palto1111,

 

Thanks for the confirmation. Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

 

I'll have this checked.

 

Regards,

Moderator

Hi @palto1111,

 

Thanks for sending me your details. I requested a firmware upgrade for your HG659 Huawei modem/router.

 

We'll get back to you as soon as we got an update.

 

Cheers!

Level 1b

Great - thanks Shane

Moderator

Hi @palto1111

 

We've now updated the firmware of your modem. 

 

Let us know should you need further assistance.