Parental control on my NBN connection

[palto1111]

I have tried to set up no internet during night time (kids)...but when I do so it stops the internet on the selected device immediately. I can only assume its a configuration (time zone) issue with the modem. But I can't see how to change or configure the time...maybe I need the firmware updated?

Product type :

HG659

Device ID :

00E0FC-J3N8W16B29008341

Hardware version :

VER.B

Software version :

V100R001C216B111

[Anonymous]

Hi @palto1111,

Welcome to the community!

I'd like to confirm if you have tried to do these following troubleshooting.

Let me know how it will go. Cheers!

[palto1111]

Thanks ...

I did this but the issue seems to be the times don't work. In other words a 0001-0700 block out activated during the afternoon....so assume that's the issue...

[Anonymous]

Hi @palto1111,

Thanks for the confirmation. Kindly PM me your account details (Username/Customer ID or Contact number associated with the account).

I'll have this checked.

Regards,

[Anonymous]

Hi @palto1111,

Thanks for sending me your details. I requested a firmware upgrade for your HG659 Huawei modem/router.

We'll get back to you as soon as we got an update.

Cheers!

[palto1111]

Great - thanks Shane

[Erika]

Hi @palto1111, 

We've now updated the firmware of your modem. 

Let us know should you need further assistance. 

[daztrac1]

I have the same issue. 

How do I update the firmware?

[Riezl]

Hi @daztrac1,

Welcome to TPG Community!

We'll request a modem firmware upgrade and keep you posted for updates.

[Riezl]

Hi @daztrac1, the firmware has been upgraded.

Let us know should you require further assistance. Thank you.