Phone

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Level 1b
My NBN is working but the phone is not (from Telstra to Tpg) How long should it take to start. Cheers Wendy
1 REPLY 1
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Moderator

Hi @wnewrick

 

Welcome to Community! 

 

I've located your account using your Community details and I'm glad to see that your internet is working now. 

 

Since porting is in progress, it will normally take 1-5 working days to complete from the date your service got activated which was today; and your outgoing call should still work. 

 

Once porting is completed. please ensure to connect your telephone handset to the phone port-1 on your modem. 

 

You may refer to this guide: NBN Fibre to the Curb (FTTC) Setup Guide 

 

Should you have further queries, please don't hesitate to let us know. 

 

Cheers!