We have raised this to one of our Complaints Resolution Case Manager for further handling. You may contact NBN Co. However, as a 3rd party whole seller they do not have your account details and they will route you back to us.
Our Engineering Team is working around the clock with NBN Co. to get this rectified as early as possible. We've seen that you have been in contact with one of our Engineers and advised that we are still waiting for NBN Co's update.
Once we receive feedback from them you will be contacted again via SMS or Phone call.
Let me know should you require further assistance.
According to NBN Co. Civil works are required and at the moment our Engineering Team is waiting for the updates. I will notify your Complaints Resolution Case Manager about the billing adjustment; please be advised that this will be subject for investigation and approval, assessment will be made once the Technical Issue is resolved.
We apologise for any inconvenience.