I recently moved home and tried to contact tpg for the transfer of my adsl2 or buy a new nbn bundle. The in-account moving home procedure fails at the submission step. The so-called on line chat is absolutely nightmare. You wait until somebody is there to ask your problem and abandons the talk after saying to hold on and close the connection. No assistance at all.I told them at least to terminate my tpg account without any result whatsoever.Now I have no internet while I continue to pay. This is unjustifiably bad customer servicing.