SPAM FILTERS

desmondg
Level 2

Why are some emails going to spam when I have set even the advanced filter to direct to inbox. I am missing some important emails

3 REPLIES 3
BasilDV
Moderator

Hi @desmondg

 

Welcome to the Community!

 

We'd like to have a better understanding of the situation and see what we can do to resolved this.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

desmondg
Level 2

Hi  - email address is xxxxxxx@tpg.com.au

BasilDV
Moderator

Hi @desmondg

 

We've edited your post in this thread. Please avoid posting any account information on a public thread as it may compromise your account security.

 

Could you please send me a PM with the time stamp of the missing important emails for us to locate it through our server?

 

BasilDV