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Slow speed again

Level 2

I am on the NBN Broadband Unlimited Superfast plan. I did have an issue when I first changed to this plan and I was supplied with a new modem and tech support was able to provided me with a very reasonable speed of around 230mbs. 
However, I have been checking my speed over the past few days using the TPG Speed Test and I am now getting and average speed of 38.7mbs down, 14.0mbs up and a ping of 3. 
As far as I know nothing has changed, I have rebooted the modem and used a computer connected directly to the modem via ethernet cable. 


Hi @Crisso , if you are still having issues with the speed, please send us a private message with your best contact number and most convenient time to receive a call for further troubleshooting.


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