Staff members keep closing my support chat after I've been in the queue for 1 hour

[reecerussell]

I've got a persistent connection issue that I'm trying to sort out. It's not being helped that I can't get through to customer support. I sent an email two days ago, posted in the relevant forum here and have tried the online chat. I was just disconnected by mod Jaison. This is very frustrating.

[RajenS]

Hi           

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS]

Hi reecerussell,

I can see you got very soli connection, 

looks like possible your hardware or wifi issue, 

kindly explain to me what kind problem you are having 

you online for 

0min avg. speed: download 30Kbits/s, upload 34Kbits/s
Connected at: 2020-04-10 09:59:36
Connected for: 5d 6h