I've got a persistent connection issue that I'm trying to sort out. It's not being helped that I can't get through to customer support. I sent an email two days ago, posted in the relevant forum here and have tried the online chat. I was just disconnected by mod Jaison. This is very frustrating.
I can see you got very soli connection,
looks like possible your hardware or wifi issue,
kindly explain to me what kind problem you are having
you online for
0min avg. speed: download 30Kbits/s, upload 34Kbits/s Connected at: 2020-04-10 09:59:36 Connected for: 5d 6h
Over the past week interuptions to my internet service have become more frequent until now I have no internet. On my landline phone working ok. but no nbn only power and next light is on on the NBN modem. Tpg modem shows no lights for internet, DSL, or WPS. It shows Power, 2.4G, 5G,WAN and lan 1
Full name: XXXXXXXX
Thanks for the details, @leonmadeley49. We have edited your recent post for the security of your account. We have escalated your concern to our Engineering Team and a Case Engineer will be in touch to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised through SMS or phone call. Kindly await further updates within 24 hours. Thank you.