For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
Feel free to search community for help or contact us and we'd be glad to assist you.
Hi @Basem,there's no outage affecting your service at the moment and we believe that you have also tried the troubleshooting above, but the internet is still not working.
As per checking, your concern has been raised to NBN and a technician has been booked to fix this. Further updates will be provided via SMS or phone call regarding the matter.
Should you have further queries, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.