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TPG NBN outage for 3 day and counting...

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Level 1

my NBN is down since 14th of March and i have no idea when its coming back.. is there refund on the days it goes off? 

 

i called TPG and they said it's an issue from NBN side. 

 

Thanks,

3 REPLIES 3
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Moderator

Hi @DarrenChew,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Feel free to search community for help or contact us and we'd be glad to assist you.

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Level 1a
Same issue internet down for 3 days and im working from home using my hotspot. I can't even get in touch with anyone from tpg, worst service i have ever seen
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Moderator

Hi @Basem,there's no outage affecting your service at the moment and we believe that you have also tried the troubleshooting above, but the internet is still not working.

 

As per checking, your concern has been raised to NBN and a technician has been booked to fix this. Further updates will be provided via SMS or phone call regarding the matter.

 

Should you have further queries, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.