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Tpg app bug impossible to submit outage

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Andrewr15
Level 2
Level 2
‎01-12-2020 11:01 AM
Not only is my NBN constantly dropping out. It's impossible to report a problem due to a bug with the App. (iOS iPhone X.)



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Anonymous
Not applicable
‎01-12-2020 06:16 PM

Hi @Andrewr15 ,

 

Welcome to the community!

 

Thanks for raising this to us, I was able to locate the account using your community details. I can see that you have been in contact with one of our Technicians and arranged a call tomorrow for real-time test and investigation. 

 

Let us know how it will go and should you require further assistance.

 

Regards,

 

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Anonymous
Not applicable
‎01-12-2020 06:16 PM

Hi @Andrewr15 ,

 

Welcome to the community!

 

Thanks for raising this to us, I was able to locate the account using your community details. I can see that you have been in contact with one of our Technicians and arranged a call tomorrow for real-time test and investigation. 

 

Let us know how it will go and should you require further assistance.

 

Regards,

 

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