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how to stop my internet from dropping out, I regularly keep resetting it

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Jonbrady2
Level 2

How can I stop my internet from dropping out regularly. I keep resetting it and I check the cables arent damaged and pluged in, I am the only one using it and just doing light jobs from home.

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Jonbrady2 

 

Welcome to the Community!

 

We were able to locate your account using your community details and noticed the dropouts with your service. The NBN line test did not show any issues, but will raise this to our Tech team and have someone to call you today between 6PM - 7PM QLD time using the numbers saved on the account.

 

Let us know if you need further assistance.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @Jonbrady2 

 

Welcome to the Community!

 

We were able to locate your account using your community details and noticed the dropouts with your service. The NBN line test did not show any issues, but will raise this to our Tech team and have someone to call you today between 6PM - 7PM QLD time using the numbers saved on the account.

 

Let us know if you need further assistance.

BasilDV

View solution in original post