TPG Community

Get online support

Tpg app bug impossible to submit outage

SOLVED Go to solution
Andrewr15
Level 2
Not only is my NBN constantly dropping out. It's impossible to report a problem due to a bug with the App. (iOS iPhone X.)



1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @Andrewr15 ,

 

Welcome to the community!

 

Thanks for raising this to us, I was able to locate the account using your community details. I can see that you have been in contact with one of our Technicians and arranged a call tomorrow for real-time test and investigation. 

 

Let us know how it will go and should you require further assistance.

 

Regards,

 

View solution in original post

1 REPLY 1
Shane
Moderator

Hi @Andrewr15 ,

 

Welcome to the community!

 

Thanks for raising this to us, I was able to locate the account using your community details. I can see that you have been in contact with one of our Technicians and arranged a call tomorrow for real-time test and investigation. 

 

Let us know how it will go and should you require further assistance.

 

Regards,

 

View solution in original post