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Undeliverable Email (Too Old)

Level 2


When I send to a particular email address, I usually receive the following bounce:

"Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)".


The recipient (my work) can receive emails from other TPG email addresses just not mine, so TPG emails aren't being blocked. I even added my spefic email address to the white list on the recepient server/internet provider (Crazy Domains). I've tried sending them directly from TPG post office and they still don't go through, and I receive the above bounce back message after a few hours saying its timed out. I used to be able to email work, however this all of a sudden started happening a few weeks ago.


Can anyone please help, its very frustrating not being able to email my work. Any help much appreciated.

Cheers,  Ann


Hi @AnnieT 


We'd like to check on this further.


Kindly send us a private message with your account details along with the full header of the bounce back you received.