"Upon checking your account, the suspension on your homephone service
has been requested to be lifted."
So often, a response from TPG seems not-to-the-point. We are not
waiting on a request; the problem has already been all but fixed (but
not quite).
But was it ever a "suspension"? When, on June 9th, TPG sent us an
email saying "As a result of your recent request, we have changed your
phone service number" (when there was NO request from us), we had both
the old number and the new number, but neither of them would work at
all. Do you call that a suspension? Then after one or two calls to
131423, we could receive calls but not ring out (on the old number. We
don't want and don't care about the new number). Do you call that a
suspension?
Then after many more calls (EIGHT calls over 18 days, all asking the
same thing), we could finally call out. Then after another two calls,
they were finally being correctly being charged to our Oz Talk instead of
deducting from our Prepaid balance for "13" numbers. But after all
this time our number is still not back to what it was: its status is
now "Unfinancial override" (even though we are fully paid). That looks
like the last resort of someone who can't make it simply "Active".
But back to the title of this thread. I tried to post a description of
the trouble we've had with this fault, and it was rejected as spam. I
emailed asking why and got a not-to-the-point answer. I changed it and
shortened it and tried again - still spam.
You talk vaguely about "certain filter settings", but I would like to
know what specifically caused the posts I tried to make to be
rejected. I didn't use offensive language, I did not make any mention
of third-party products or service providers, I did not quote any
external web sites. So why was it spam?
I can only assume that it was because my posts showed with specific
detail, TPG providing second-rate service. That is why I have chosen
the title "censor bad news".
PS: I would still like to know why my posts were rejected.
