Why does my TPG outgoing mail server not work with Outlook 365?

[sstothard]

Why does my TPG outgoing mail server not work with Outlook 365?

I can receive mail just fine to Outlook 365.

And if I log on to tpg webmail I can receive and send just fine, but I want to be able to send through the convenience of Outlook 365.

All my other mail accounts are fine.

I am using Norton 360 Security including a secure VPN, but this is set ot AU region (and I have tried with the VPN switched off too and same result).

I have checked settings and mail server name mail.tpg.com.au etc all seems fine. I have tried all different settings for the outgoing server and nothing seems to work.

Please help me.

Thanks,

Steven

[BasilDV]

Hi @sstothard

Welcome to the Community!

Have you confirmed the incoming and outgoing mail settings are correct?

Refer to this article:

• Setting Up TPG Email for Microsoft Outlook 2016

If yes, please send me a PM with your TPG username or customer ID number along with the email address that you are using.

BasilDV