Why has my account been cancelled?

[Cina]

My account has been cancellled for no reason - I am unable to make any outbound calls and cannot reach TPG on my phone.  A phone message came up on my phone yesterday to say the account would be cancelled.  Upon getting this message I contacted customer service who reassured me there was no problem with the account and the technical issue would be referred to tech support.

TODAY MY PHONE HAS BEEN CANCELLED AND I CANNOT MAKE ANY OTHER OUTBOUND CALLS.  

Customer service cannot reach a supervisor despite the fact that I have been on the phone for over 40 minutes.

I have also emailed customer complaints with an urgent response but have not heard back.

Any thoughts on what I can do?

Thanks

[BasilDV]

Hi @Cina

Welcome to the Community!

We tried to search for your account to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV