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Why is it sales will call in 4 minutes flat but its taken 1.5 weeks to not be able to get help

Level 1b

Booked in for a home move 2 weeks ago which received a confirmation email.  Been unable to contact TPG via phone, online support since then.. When I have managed to get through via online support I keep getting disconnected by operator online.

No phone calls being taken by call centre.

I have tried for a week and a half to get some assistance, been treated like crap so I thought id sign up as a new customer 4 MINUTES it took for a sales person to call me.. 4 minutes... Then when transfered me and ive been on hold for the last 40 minutes. Wont help existing clients will help themselves to new clients..

1 REPLY 1
Level 2
its same with me too. too dissatisfied by the online support service