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Hi, Woeful,
Unfortunately, I am not authorised to change your plan when you receive the call soon.
you should be able to solve your all issues
Thanks for editing. Your processes are no where, I've sent all to media and suggested they go onto TPG community. What you should do is concentrate all your staff to attend complaints in one sector, advise the other sectors and work through the things yoou need to action. Just have a go
Not received a phone call, surely your IT is able to sort this error problem out. This is a very difficult time but as provider of communications, you are failing dismally.