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Woeful TPG

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Foff
Level 3
Level 3
‎08-04-2020 10:45 AM
I know he is an 86 told pensioner and it would be useless talking to him as he wouldn’t understand I’m his son in law
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Foff
Level 3
Level 3
‎08-04-2020 10:52 AM
Are you able to change the plan that has been in operation since the 26/03/2020 13 days, he’s been able to Netflix for 2 days only
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Foff
Level 3
Level 3
‎08-04-2020 10:59 AM
Are you still there
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RajenS
Moderator Moderator
Moderator
‎08-04-2020 11:18 AM

Hi, Woeful, 

      Unfortunately, I am not authorised to change your plan when you receive the call soon. 

you should be able to solve your all issues 

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Foff
Level 3
Level 3
‎08-04-2020 02:53 PM

Thanks for editing. Your processes are no where, I've sent all to media and suggested they go onto TPG community. What you should do is concentrate all your staff to attend complaints in one sector, advise the other sectors and work through the things yoou need to action. Just have a go

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Foff
Level 3
Level 3
‎08-04-2020 02:57 PM

Not received a phone call, surely your IT is able to sort this error problem out. This is a very difficult time but as provider of communications, you are failing dismally.

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