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email not working,changed password not logging in now

mariat09
Level 4

email stopped working today

updated account login, then post office not accessible - just sits there no login

help please

33 REPLIES 33
Angeli
Moderator

Hi @mariat09

 

At the moment, there's a reported email outage and you may check the status here, https://support.tpg.com.au/servicestatus/Information?category_code=30&timeframe=now&affected=Email. Apologies for the inconvenience.

 

Regards,

Angeli

mariat09
Level 4

hello

website says email outage is fixed, but still not working here for my email/s

 

Shane
Moderator

Hi @mariat09 

 

Our engineers are currently on the case and working to resolve the email issue. You may visit our service status here for the update https://support.tpg.com.au/servicestatus

 

Regards,

mariat09
Level 4

the link you sent does not show any email issues

why can I not log into my emails?

nanahcub
Level 3

They changed it to "resolved" again - but it still isn't working.

mariat09
Level 4

are you able to advise if this will be fixed today,as email is crucial communications tool that I need to work 

nanahcub
Level 3

They will just tell you to check the status page https://support.tpg.com.au/servicestatus which is wrong of course.

 

It says "resolved" even though the email is still not working.

 

Just checked it again. Yep. Still wrong.

mariat09
Level 4

last time this happened it was down for days!

where are the technical gurus when stuff goes wrong?

mariat09
Level 4

still not working, but shows as working??