(6) TPG may withdraw the right for you to use your current email address when you cease acquiring services from TPG or one of our affiliates.   This means it is not a complete transfer. TMC is owned by Atmail which has nothing to do with TPG Telecom.   So how can one company determine to actions of another? It's like saying if you have both an optus account and a telsra account and cancel one of them then the other one gets cancelled too.   This is a legal quagmire. Terms and Conditions do not trump the law.   If tpg pull that trigger the bullet may come back at them - in court! ... View more

30 November 2023   More info: https://support.tpg.com.au/tpg-email-messaging-company ... View more

I reckon that once a TPG email is transferred to TMC, then TPG won't even be able to remove it regardless of their Terms and Conditions. Only TMC can remove it. ... View more

It wasn't registered by TPG Telecom. It was registered by Atmail IP Pty Ltd ... View more

The best we can do it to try to minimise the impending costs incurred from the messaging company. These are likely determined by how many transfer. If everyone transfers it is likely to be cheaper than if fewer transfer. So it is in everybody's interest if we all transfer.   What you might not be aware of is that this imacts iinet, internode and westnet as well.   So if those customers can see these tpg community messages as well, here are the transfer links for all 4 companies:   tpg: https://register.themessagingco.com.au/tpg   iinet: https://register.themessagingco.com.au/iinet   internode:  https://register.themessagingco.com.au/internode   westnet: https://register.themessagingco.com.au/westnet ... View more

Pricing is supposed to come at least 60 days prior to 15 September 2024.   I think it will probably be determined by how many transfer, and they don't know that yet. ... View more

I think legally TPG is still covered because email service after 15 September 2024 is service that hasn't been paid for. ... View more

So what's the legal position here? According to the ACCC "If businesses can’t supply a product or service that a consumer has paid for, on time or within a reasonable time, then the business must provide a solution."   https://www.accc.gov.au/consumers/buying-products-and-services/not-receiving-products-or-services-that-are-paid-for   So it seems that TPG have provided a solution via transfer to The Messaging Company.   Here is the transfer link: https://register.themessagingco.com.au/tpg ... View more

At least they are providing a means by which we can keep our emails.   I think the messaging company will likely base pricing on how many transfer. That's probably why we don't know pricing yet. They probably don't know either yet.   If everyone transfers it will likely be cheaper than if fewer transfer.   So it is in everyone's interest if we all transfer.   I would suggest to at least give the messaging company a go. Do the transfer and see how it is. It will be free till 15 September 2024 anyway.   Here is the transfer link: https://register.themessagingco.com.au/tpg ... View more

Well if you do, don't go to iinet, internode or westnet because they are in the same situation:   https://help.iinet.net.au/iinet-email-messaging-company   https://www.internode.on.net/nodesupport/faq/internode_email_messaging_company   https://help.westnet.com.au/westnet-email-messaging-company ... View more

30 November 2023   More info here: https://support.tpg.com.au/tpg-email-messaging-company   You can keep the tpg email if you transfer to The Messaging Company by 30 November 2023, but the catch is that after 15 September 2024 you have to pay for it if you want it to keep going after that.   The transfer link is https://register.themessagingco.com.au/tpg ... View more

30 November 2023   More info here: https://support.tpg.com.au/tpg-email-messaging-company   You can keep the tpg email if you transfer to The Messaging Company by 30 November 2023, but the catch is that after 15 September 2024 you have to pay for it if you want it to keep going after that.   The transfer link is https://register.themessagingco.com.au/tpg ... View more

You can set up tpg email in an email client like Mail for apple products, Outlook for Windows or Gmail for android - or use one of the many other email clients to get email.   The email clients still work even when the TPG Post Office is down.   The TPG service status page https://support.tpg.com.au/servicestatus is saying the matter is resolved, however it clearly isn't. ... View more

Well TPG Post Office did just go down again for me. That didn't take long. But the email client is still working. Weird! ... View more

Looks like TPG Post Office is working again, at least for me, and at least for now. Not a bad idea to set up an email client anyway, for the next time Post Office goes down again. ... View more

To setup email clients, it depends on which system you have.   On an apple device the main email client is Mail.   mac: https://support.apple.com/en-au/guide/mail/mail35803/mac (this is the one I used to get my tpg emails working again)   iphone, ipad, ipod touch: https://support.apple.com/en-au/HT201320   For Windows it is outlook: https://support.microsoft.com/en-au/office/add-an-email-account-to-outlook-e9da47c4-9b89-4b49-b945-a204aeea6726   For android, you can use the gmail app: https://support.microsoft.com/en-gb/office/set-up-email-in-android-email-app-71147974-7aca-491b-978a-ab15e360434c   There are many other email clients as well if you want to try different ones, but they are the main ones.   If you want to try different ones, just google "email clients" and you will find plenty of them.   ... View more

If you set up an email client in your system and add the tpg account, it will work to send and receive emails.   I prefer the web-based email and don't usually use email clients.   I just set it up in Mail on my mac and it works.   Trouble with email clients is it has to be set up in all devices individually - quite a pain compared to web-based email.   At least this gets it working.   So what they should be saying on their status page is something like "One of the email servers for TPG Post Office is down, with no estimated fix time. Please set up email in an email client to access emails in the meantime"   - if only to keep us from guessing what is going on - and to give us access to email again.     ... View more

Hope they weren't hacked again. It happened last December to TPG Telecom's iiNet and Westnet customers. Maybe we're next.   If they were hacked they need to go public about it - even if their share price will drop as a result, as happened last year like in this afr article: https://www.afr.com/companies/telecommunications/tpg-email-server-breached-as-hacker-prowls-for-crypto-information-20221214-p5c68y ... View more

They will just tell you to check the status page https://support.tpg.com.au/servicestatus which is wrong of course.   It says "resolved" even though the email is still not working.   Just checked it again. Yep. Still wrong. ... View more

They changed it to "resolved" again - but it still isn't working. ... View more

Status page has been changed again to say "resolved" but email is still not working.   Again!   It just goes to https://www.tpg.com.au/home/postoffice?reason=failed ... View more

Looks like a scam.   The link isn't    https://postoffice.tpg.com.au/account/verication=45181285156c7a65ab    but   https://s3.eu-central-1.amazonaws.com/s.1/tppg.html    which redirects to    https://galatea.rs/wp-admin/maint/au/    and then it can't open the page   Looks very sus to me. ... View more

Yes. I have the same problem still.   Status page has been changed again from "resolved" - to estimated restoration 13:30.   Makes me fell like they don't know what they are doing.   At least they know now that it hasn't been resolved despite what the status page said before. ... View more