iPhone outgoing Mail server

[tcotton]

Hi all, my iPhone has just started throwing an error message when attempting to send emails. Advises “cannot send mail. The connection to the outgoing mail server failed. Change in settings etc I have followed all the trouble shooting options on the community boards. Changed ports. Changed passwords. Confirmed all set up correct. Please help. I don’t want to uninstall and reinstall as I have important emails saved beyond 45 days

[BasilDV]

Hi @tcotton

Thanks for raising this with us.

Have you checked if you are able to send out emails using the TPG Post Office? If not, please check it first and let us know if you'll receive any error message.

Is the iPhone the only device experiencing the issue?

BasilDV

[tcotton]

Thank you for your reply. I am able to send emails via the post office.

[tcotton]

And further it is only my iPhone that Ji can not send. It is the only device I access emails on.

[BasilDV]

Hi @tcotton

Thank you for the information.

We'll raise this with our Post Masters for further investigation.

Please send me a PM with the email address that's affected by the issue also the model of iPhone you are using.

BasilDV