not receiving emails from certain senders

[manettas]

I have recently experienced the issue of not receiving emails from certain senders, I acces my email via my apple iphone mail app.  I have checked the settings flor my TPG email and the junk filter is turned off, I have even added the email address for a known sender that I dont receive to the 'allowed' list but that had not chnaged anything.

Please advise

[BasilDV]

Hi @manettas

Did they receive a bounce back error message? 

Did you check if the emails were forwarded to your Junk/Spam folder?

Shoot me a PM with your TPG username or customer ID number along with the email address of the sender and recipient.

BasilDV

[lb2]

This is happening to me too, from my childs school in particular, its very frustrating.

[BasilDV]

Hi @lb2

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Shoot me a PM with your TPG username or customer ID number along with the email address that is affected.

BasilDV