outgoing mail issues

[shabby7]

When trying to send mail from the TPG Post office I recieve the following message.

Failure sending message: Email address not valid. Please use an email address which looks like user@example.com

However, as can be seen in the attachment, I am using correct eail address protocols. 

[BasilDV]

Hi @shabby7 

Welcome to the Community!

Could you please send me a PM with the Email address that you've experienced the issue? Is it a certain address or all of the email addresses?

Have you tried to open the TPG Post Office using a different browser and try sending the email?

What are the troubleshooting that you've done so far?

BasilDV

[shabby7]

PM sent

[BasilDV]

Thank you @shabby7

The case has been raised to our Post Masters and updates will be given once available.

BasilDV

[BasilDV]

Hi @shabby7

Our Post Masters advised is to change your Email account password.

Once done, you may try to use it again after 5 minutes.

Let us know how it goes.

BasilDV