TPG Community

Get online support

tpg account not working

sangampanthi2
Level 2

Hi there,

I can receive my incoming call but not outgoing call... When i tried for outgoing call it says your account expired but i already paid the bill but still it not working... please help

1 REPLY 1
Aubrey
Moderator

Hi @sangampanthi2, we're you able to make calls before? Make sure you have enough prepayment balance to make calls outside your plan. 

 

Your Home Phone Optional Prepaid Balance

 

If your plan includes a voice add-on but unable to call, send us a private message with your account details and we'll look into it.