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trying to get folders back

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Level 3

My mother board just died and I was running office from 2013.

My new computer runs the latest version of office and when I started outlook it is missing some folders I set up and put receipts abd important documents.

Is there any way I can access those files or do I need to uninstall the new version of outlook and replace it with the old one

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Moderator

Hi@, 

I am sorry about your loss. Unfortunately, we don't support Microsoft mail systems. 

I will highly recommend, contact Microsoft or visit their community forums

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Hi@, 

I am sorry about your loss. Unfortunately, we don't support Microsoft mail systems. 

I will highly recommend, contact Microsoft or visit their community forums

View solution in original post

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Level 8

Did you get a new computer or just get the old one fixed?

If the disk from the old computer still works, you can get it put into a case and access it as USB external disk.

You'll need to find where Outlook stored its folders and files on the old disk.