Hi @rebdan15
Welcome to the Community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
Based on the account I've managed to locate using your Community details, your modem is connected for almost 2 weeks now which is an indication of a stable connection.
Rebooting the modem is one of the basic troubleshooting for most internet problems. Modems are like any other electronic devices, it is not built to be running at all times. One of the reasons why we advise this is that when you leave your modem on for too long, it will tend to stop performing at its best.
You may also refer to these following articles which can help you with your concern:
Should the issue persist, feel free to let us know so we can have our Technical team to contact and assist you.
Regards,
Ahra_G
