Disconnected FTTB

nikkimanfrin
Level 2
I’ve been disconnected suddenly and modem / data is not detected
1 REPLY 1
BasilDV
Moderator

Welcome to the Community @nikkimanfrin.

 

Have you checked if your account has a payment issue?

 

I've also checked our TPG service status page and there's no outage declared within our FTTB service.

 

Are you under TPG FTTN or NBN?

 

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV