We've waited for 20 days to get FTTB installed - We got a call 2 weeks ago saying there werent enough ports in the building, and that they were installing more before Jan 31. That was 2 days ago, and no matter how many calls I make, they just cannot give me any answer on a timeframe.
Has anyone else had trouble with this? Its very frustrating not to get an answer, considering we've already paid $200 and will need to wait over a week for that refund to come through.
What's worse, is everytime I call, they keep saying it'll be another 24-48 hours before we can get an answer - and that answer is always 'Itll be another 24-48 hours'. I'm currently waiting 24-48 hours to hear how long it'll be before I get an answer on how long it'll be before they can add ports (That's not a typo).
Also, I still haven't even received the modem.
