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FTTB constantly dropping out

artait33
Level 2
Level 2
‎13-11-2019 09:57 AM

We recently upgraded from TPG NBN to TPG FTTB and have had dropouts multiple every day since FTTB installed. We very rarely had issues with the NBN service. Can you guys help resolve this asap or we will be forced to switch to another provider as we are having to rely on mobile hotspot so often. Thanks

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Riezl
Moderator Moderator
Moderator
‎13-11-2019 12:18 PM

We apologise for the inconvenience this issue is causing you and we are sorry to know that you're considering changing provider, @artait33.

 

We have located an account using your community details and we can see that you have been in touch with one of our technical specialists who is now working on sending a new modem.

 

We'll monitor this and will keep you posted as soon as an update regarding the modem request is received.

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Riezl
Moderator Moderator
Moderator
‎14-11-2019 12:58 PM

Hi @artait33, the modem has been shipped and we have PM'd you the details. This community article can help you track its delivery status: How To Check TPG Modem Delivery Status

 

You can also refer to this set up guide once the modem is received: TPG Fibre To The Building (TPG FTTB) Setup Guide

 

Let us know if we can be of further assistance. Thank you.

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