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FTTB dreadfully frequent disconnections

migueljacq
Level 2
Level 2
‎07-09-2018 10:06 AM

Hi

 

I got my FTTB installed on Monday, as we had 12 new ports added to our MDF in our apartment block.

 

I was previously on an ADSL2 connection that had remained online with Internode since December 2017 (not a single drop-out).

 

The cable from my apartment to the MDF is still the same copper.

 

Since the FTTB installation I get 'LCP down' and ppp errors in the new modem supplied by TPG (Archer VR1600V, with a Huawei NTU) sometimes as frequent as every 2 to 5 minutes. Sometimes I get a period of about 13 hours of stability, unfortunately this is often during the night when no-one's using the internet.

 

I've tried all the usual things, rebooting the router, removing the cables etc.

 

Here's my latest log of all my disconnections just this morning.

 

Can someone at TPG get in touch and send someone to look at the wiring or what's going on. Otherwise I'm afraid I'll have to just go back to my previous provider and stay with ADSL for as long as I can...

 

Username is xxxxx

 

Again: the copper from my apartment down to the MDF has not changed and the previous ADSL2 connection was very stable. So this is either the modem or something about the wiring since the copper at the MDF was switched to attach to the Fibre port.

 

2018-09-07 09:28:48 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xc55d8cd1]
2018-09-07 09:28:48 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 09:28:48 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x3a17232]
2018-09-07 09:28:48 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 09:28:48 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 09:28:48 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.85>]
2018-09-07 09:28:48 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.85>]
2018-09-07 09:28:48 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 61.68.221.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 09:28:48 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 61.68.221.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 09:28:48 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 61.68.221.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 09:28:48 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:28:48 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 09:28:49 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 09:28:50 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:28:50 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 09:28:52 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 09:28:52 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 09:28:52 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 09:28:52 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 09:28:52 [6] VoIP: Register to server address 172.26.0.17:5060
2018-09-07 09:28:53 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2018-09-07 09:32:03 [5] System: DSL link down
2018-09-07 09:32:07 [3] PPP: ppp1 User request
2018-09-07 09:32:07 [3] PPP: ppp1 LCP down
2018-09-07 09:32:07 [4] PPP: ppp1 LCP down
2018-09-07 09:32:07 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-09-07 09:32:07 [5] System: DSL training G.994
2018-09-07 09:32:07 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-09-07 09:32:07 [6] DHCPC: Unicasting a release of 10.215.28.176 to 10.215.16.1
2018-09-07 09:32:11 [3] PPP: ppp1 User request
2018-09-07 09:32:11 [3] PPP: ppp1
2018-09-07 09:32:12 [5] System: DSL training G.993 started
2018-09-07 09:32:12 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-09-07 09:32:25 [5] System: DSL training G.993 channel analysis
2018-09-07 09:32:26 [5] System: DSL link up
2018-09-07 09:32:28 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00001fa5)]
2018-09-07 09:32:28 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x6a57be24>]
2018-09-07 09:32:28 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x43672709>]
2018-09-07 09:32:28 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x43672709>]
2018-09-07 09:32:28 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-09-07 09:32:28 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x6a57be24>]
2018-09-07 09:32:28 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x6a57be24>]
2018-09-07 09:32:28 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x6a57be24]
2018-09-07 09:32:28 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 09:32:28 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x43672709]
2018-09-07 09:32:28 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:32:29 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 09:32:29 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 09:32:29 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.139>]
2018-09-07 09:32:29 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.22.139>]
2018-09-07 09:32:29 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.244.191.24> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:32:29 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.244.191.24> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:32:29 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.244.191.24> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:32:29 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 09:32:30 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 09:32:30 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 09:32:31 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 09:32:31 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 09:32:31 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 09:32:31 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 09:37:04 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:37:07 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:37:10 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:37:15 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:37:18 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:37:21 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2018-09-07 09:44:17 [5] System: DSL link down
2018-09-07 09:44:22 [3] PPP: ppp1 User request
2018-09-07 09:44:22 [3] PPP: ppp1 LCP down
2018-09-07 09:44:22 [4] PPP: ppp1 LCP down
2018-09-07 09:44:22 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-09-07 09:44:22 [5] System: DSL training G.994
2018-09-07 09:44:22 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-09-07 09:44:22 [6] DHCPC: Unicasting a release of 10.215.28.176 to 10.215.16.1
2018-09-07 09:44:26 [3] PPP: ppp1 User request
2018-09-07 09:44:27 [3] PPP: ppp1
2018-09-07 09:44:27 [5] System: DSL training G.993 started
2018-09-07 09:44:27 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-09-07 09:44:40 [5] System: DSL training G.993 channel analysis
2018-09-07 09:44:41 [5] System: DSL link up
2018-09-07 09:44:43 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00002349)]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xc66cfc35>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xc5eaa12f>]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xc5eaa12f>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xc66cfc35>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xc66cfc35>]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xc66cfc35]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0xc5eaa12f]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.20.167>]
2018-09-07 09:44:43 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.20.167>]
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.245.147.159> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2018-09-07 09:44:43 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.245.147.159> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2018-09-07 09:44:43 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.245.147.159> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2018-09-07 09:44:43 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:44:44 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 09:44:45 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 09:44:45 [5] DHCPC: Ignoring XID 2ebb7eb8 (our xid is 2efde4cc)
2018-09-07 09:44:45 [5] DHCPC: Ignoring XID 2ebb7eb8 (our xid is 2efde4cc)
2018-09-07 09:44:45 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 09:44:46 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 09:44:46 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 09:44:46 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 09:44:46 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 09:44:46 [6] VoIP: Register to server address 172.26.0.65:5060
2018-09-07 09:46:02 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:46:05 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:46:08 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:46:13 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:46:16 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:46:19 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2018-09-07 09:47:20 [5] System: DSL link down
2018-09-07 09:47:28 [3] PPP: ppp1 User request
2018-09-07 09:47:28 [3] PPP: ppp1 LCP down
2018-09-07 09:47:28 [4] PPP: ppp1 LCP down
2018-09-07 09:47:28 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-09-07 09:47:28 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-09-07 09:47:28 [6] DHCPC: Unicasting a release of 10.215.28.176 to 10.215.16.1
2018-09-07 09:47:32 [3] PPP: ppp1 User request
2018-09-07 09:47:32 [3] PPP: ppp1
2018-09-07 09:47:33 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-09-07 09:47:34 [5] System: DSL training G.994
2018-09-07 09:47:40 [5] System: DSL training G.993 started
2018-09-07 09:47:56 [5] System: DSL training G.993 channel analysis
2018-09-07 09:47:58 [5] System: DSL link up
2018-09-07 09:47:59 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000026d7)]
2018-09-07 09:47:59 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xc6e6a893>]
2018-09-07 09:47:59 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x307b063b>]
2018-09-07 09:47:59 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x307b063b>]
2018-09-07 09:47:59 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-09-07 09:48:00 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xc6e6a893>]
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xc6e6a893>]
2018-09-07 09:48:00 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xc6e6a893]
2018-09-07 09:48:00 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x307b063b]
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 09:48:00 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.29>]
2018-09-07 09:48:00 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.29>]
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 220.240.200.36> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:48:00 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 220.240.200.36> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:48:00 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 220.240.200.36> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:48:00 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:48:00 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 09:48:01 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 09:48:01 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 09:48:02 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 09:48:02 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 09:48:02 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 09:48:02 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 09:48:02 [6] VoIP: Register to server address 172.26.0.1:5060
2018-09-07 09:53:58 [6] VoIP: Register to server address 172.26.0.1:5060
2018-09-07 09:55:30 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:55:33 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:55:36 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2018-09-07 09:55:41 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:55:44 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:55:47 [5] DHCPC: Recv no OFFER, DHCP Service unavailable
2018-09-07 09:57:23 [5] System: DSL link down
2018-09-07 09:57:24 [5] System: DSL training G.994
2018-09-07 09:57:29 [3] PPP: ppp1 User request
2018-09-07 09:57:29 [3] PPP: ppp1 LCP down
2018-09-07 09:57:29 [4] PPP: ppp1 LCP down
2018-09-07 09:57:29 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-09-07 09:57:29 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-09-07 09:57:29 [6] DHCPC: Unicasting a release of 10.215.28.176 to 10.215.16.1
2018-09-07 09:57:33 [3] PPP: ppp1 User request
2018-09-07 09:57:33 [3] PPP: ppp1
2018-09-07 09:57:34 [5] System: DSL training G.993 started
2018-09-07 09:57:34 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-09-07 09:57:44 [5] System: DSL training G.993 channel analysis
2018-09-07 09:57:46 [5] System: DSL link up
2018-09-07 09:57:50 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00002a6a)]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xfbcbbcaa>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xc5f6b1fa>]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xc5f6b1fa>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xfbcbbcaa>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xfbcbbcaa>]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xfbcbbcaa]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0xc5f6b1fa]
2018-09-07 09:57:50 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.20.167>]
2018-09-07 09:57:50 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.20.167>]
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 123.243.15.106> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:57:50 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 123.243.15.106> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:57:50 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 123.243.15.106> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2018-09-07 09:57:51 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 09:57:52 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 09:57:52 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 09:57:53 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 09:57:54 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 09:57:54 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 09:57:54 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 09:57:54 [6] VoIP: Register to server address 172.26.0.65:5060

 

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migueljacq
Level 2
Level 2
‎07-09-2018 10:09 AM

And there it goes again... 10:07, so it's basically every 10 minutes today.

 

2018-09-07 10:07:18 [5] System: DSL link down
2018-09-07 10:07:20 [5] System: DSL training G.994
2018-09-07 10:07:24 [3] PPP: ppp1 User request
2018-09-07 10:07:24 [3] PPP: ppp1 LCP down
2018-09-07 10:07:24 [4] PPP: ppp1 LCP down
2018-09-07 10:07:24 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "User request"]
2018-09-07 10:07:24 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "User request"]
2018-09-07 10:07:24 [6] DHCPC: Unicasting a release of 10.215.28.176 to 10.215.16.1
2018-09-07 10:07:28 [3] PPP: ppp1 User request
2018-09-07 10:07:28 [3] PPP: ppp1
2018-09-07 10:07:29 [5] System: DSL training G.994
2018-09-07 10:07:29 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2018-09-07 10:07:31 [5] System: DSL training G.993 started
2018-09-07 10:07:46 [5] System: DSL training G.993 channel analysis
2018-09-07 10:07:47 [5] System: DSL link up
2018-09-07 10:07:50 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00002df5)]
2018-09-07 10:07:50 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x65c17011>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x308d46f1>]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x308d46f1>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x65c17011>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x65c17011>]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0x65c17011]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="migueljacq@tpg.com.au" password=<hidden>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x308d46f1]
2018-09-07 10:07:51 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.29>]
2018-09-07 10:07:51 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.25.29>]
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 59.102.44.160> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 10:07:51 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 59.102.44.160> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 10:07:51 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 59.102.44.160> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2018-09-07 10:07:51 [5] DHCPC: Recv OFFER from server 10.215.16.1 with ip 10.215.28.176
2018-09-07 10:07:52 [5] DHCPC: Send REQUEST to server 10.215.16.1 with request ip 10.215.28.176
2018-09-07 10:07:52 [5] DHCPC: Recv ACK from server 10.215.16.1 with ip 10.215.28.176 lease time 14400
2018-09-07 10:07:53 [5] VoIP: enable SIP stack due to intf(10.215.28.176) is up.
2018-09-07 10:07:54 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2018-09-07 10:07:54 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2018-09-07 10:07:54 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2018-09-07 10:07:54 [6] VoIP: Register to server address 172.26.0.1:5060

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Riezl
Moderator Moderator
Moderator
‎07-09-2018 11:02 AM

Hi @migueljacq,

 

Welcome to TPG Community!

 

We have escalated your concern to our Engineering Team and a case engineer will be in touch to discuss the progression of the case.

 

Please be assured that we will closely monitor the case and keep you posted for updates where possible.

 

Should you have a preferred contact number and time, please send it a private message.

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Riezl
Moderator Moderator
Moderator
‎07-09-2018 01:32 PM

Hi @migueljacq, we can see that our Engineering Team has been in touch via SMS and discussed the TPG technician visit schedule.

We have received your confirmation and please be assured that the case engineer is closely monitoring the case.

We'll also keep a close eye on this and provide an update where possible.

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BasilDV
Moderator Moderator
Moderator
‎10-09-2018 12:30 PM

Hi @migueljacq,

 

We understand that a TPG technician was able to visit the site and our Engineering team will further review the report that was given to them. Further updates will be given by your assigned engineer.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

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