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Constant dropouts on FTTB

Level 1b

Hello, could you please assist with regularly dropouts on my FTTB connection?
Username is XXXXX

It happens almost every night and will take 5-10 minutes to reconnect.

 

Thank you!

7 REPLIES 7
Moderator

Hi @micklala,

 

Welcome to TPG Community!

 

We have edited your post for security purposes, as it contains your account username.

 

We have checked the status of your connection and it appears to be working fine at the moment. However, we will have a Technical Specialist contact you for troubleshooting to identify what is causing the dropouts. Can you provide us a specific time you normally experience the issue?

Moderator

Hi @micklala, we'd like to make a follow up regarding the specific time you normally experience the issue so we can arrange a specialist to contact you for assistance.

 

We'll wait for your response. Thank you.

Level 1b

Sure. It can happen any time, but usually seems to be the evening.

I can be called any time.

Moderator

Hi @micklala,

 

Please PM us your best contact number.

 

In case you need a reference: How to send PM.

 

Regards,

Moderator

Hi @micklala,

 

Thanks for sending me your details.

 

I arranged a call from one of our Technicians to call you tomorrow between 10-1PM NSW

 

Make sure to keep your lines open, let us know how it will go.

 

Cheers!

Moderator

Hi @micklala,

 

Our Tech team has been trying to contact you, but you were unreachable.

 

It seems that the internet service is already stable as we can see the modem that it's been connected for 3d 17h 6m and counting.

 

If you still need assistance, please let us know your available time to be contacted.

 

Kind regards,

BasilDV

Moderator

Good day @micklala

 

I've checked your account and have seen that the Technical Support Experts was able to get in touch and discussed the concern raised. 

 

Thanks for giving us the opportunity to assist you and please feel free to message us if you need assistance.

 

Have a wonderful day!