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FTTB multiple dropouts per day

Mark51
Level 3
Level 3
‎11-09-2023 08:13 PM
I’m getting very short dropouts (few secs) several times a day. I’ve reset the modem several times and makes no difference. The TPG modem is fairly new. This has been happening for a few months now. When it’s working it’s always around 110 Mbps. The dropouts cause browsing and streaming issues and are very frustrating.
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Aubrey
Moderator Moderator
Moderator
‎12-09-2023 10:34 AM

Hi @Mark51, do you notice any changes on the modem lights whenever the connection drops? Is this impacting both wired and wifi devices? 

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Mark51
Level 3
Level 3
‎12-09-2023 07:04 PM
Yes the DSL and internet lights go out and then after a while start blinking. Then stay on until next time. Several times per day.
Both wifi and ethernet are affected.
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Shane
Moderator Moderator
Moderator
‎12-09-2023 07:40 PM

Hi @Mark51 ,

 

What troubleshooting steps have you taken so far? Could you flick us a message with your details to better understand the situation?

 

How to send a PM? 

 

Regards,

 

Yes the DSL and internet lights go out and then after a while start blinking. Then stay on until next time. Several times per day.
Both wifi and ethernet are affected.

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