FTTB no internet connection with DSL light is on

[pimolwanj]

IThe internet connection has lost since 2 days ago, but was working very fine only the first day of installation. I tried to reset the modem several times , but no internet connection back on still. I called TPG , no one could help . They said wait for 24 hrs. I did and no one has contacted me since then . TPG people transferred me to a different people , but they don’t know what they should help me. They kept me holding the line for hours. Thank u so much.

[Ahra_G]

Hi @pimolwanj

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, let us have your Customer ID or username via private message so we can check your service.

Thanks! 

Ahra_G