Get online support
Hi team,
I work from home and am constantly on Zoom calls (so all I need is 3Mbps upload/download).
About three times a week I see dropouts where I cannot make calls.
I hotspot off my phone - not what I pay for
I have been on calls to TPG support. FTTB means I cannot log the fault, but must report it. 1 hour on the phone (waiting) sure makes me unsympathetic to 'unable to help' responses.
I am tired of the script
- are you using WiFi - try hard-wired connection (apartment is hard wired)
- reboot the device
- reboot the modem
I do this before I call - but do it on request.
I have done 'factory reset'
1st level support says there are no issues with the TPG box in MDF.
Suggestion is to buy a new modem because mine is OLD (3 years).
Issues
- speed drops to below 1Mbps during working day and at about 1AM in the morning
- sometimes, even SpeedTest cannot ping its own server
- other people in the building report speed issues
I rely on a stable internet connection for work, communication, and various online services. The lack of connectivity is causing me not only inconvenience and embrassment. I tell my employer that I am using TPG and they cannot resolve the matter.
I kindly request an urgent follow-up and resolution of this issue. It is my hope that your technical team can diagnose and fix this problem promptly.
If necessary, please dispatch a technician to my location to assess and rectify the situation.
I understand that technical issues can arise, and I appreciate your prompt attention to this matter.
Thank you
Hi @Jifcliff ,
Let us take this opportunity to understand what is causing speed issues and see how we can rectify them.
First, let us grab your details. Could you ping me a message with your account information?
How to send a PM?
Hi team,
I work from home and am constantly on Zoom calls (so all I need is 3Mbps upload/download).
About three times a week I see dropouts where I cannot make calls.
I hotspot off my phone - not what I pay for
I have been on calls to TPG support. FTTB means I cannot log the fault, but must report it. 1 hour on the phone (waiting) sure makes me unsympathetic to 'unable to help' responses.
I am tired of the script
- are you using WiFi - try hard-wired connection (apartment is hard wired)
- reboot the device
- reboot the modem
I do this before I call - but do it on request.
I have done 'factory reset'
1st level support says there are no issues with the TPG box in MDF.
Suggestion is to buy a new modem because mine is OLD (3 years).
Issues
- speed drops to below 1Mbps during working day and at about 1AM in the morning
- sometimes, even SpeedTest cannot ping its own server
- other people in the building report speed issues
I rely on a stable internet connection for work, communication, and various online services. The lack of connectivity is causing me not only inconvenience and embrassment. I tell my employer that I am using TPG and they cannot resolve the matter.
I kindly request an urgent follow-up and resolution of this issue. It is my hope that your technical team can diagnose and fix this problem promptly.
If necessary, please dispatch a technician to my location to assess and rectify the situation.
I understand that technical issues can arise, and I appreciate your prompt attention to this matter.
Thank you