Hi team, I work from home and am constantly on Zoom calls (so all I need is 3Mbps upload/download). About three times a week I see dropouts where I cannot make calls. I hotspot off my phone - not what I pay for   I have been on calls to TPG support. FTTB means I cannot log the fault, but must report it. 1 hour on the phone (waiting) sure makes me unsympathetic to 'unable to help' responses.   I am tired of the script - are you using WiFi - try hard-wired connection (apartment is hard wired) - reboot the device - reboot the modem I do this before I call - but do it on request. I have done 'factory reset' 1st level support says there are no issues with the TPG box in MDF. Suggestion is to buy a new modem because mine is OLD (3 years).   Issues - speed drops to below 1Mbps during working day and at about 1AM in the morning - sometimes, even SpeedTest cannot ping its own server - other people in the building report speed issues   I rely on a stable internet connection for work, communication, and various online services. The lack of connectivity is causing me not only inconvenience and embrassment. I tell my employer that I am using TPG and they cannot resolve the matter. I kindly request an urgent follow-up and resolution of this issue. It is my hope that your technical team can diagnose and fix this problem promptly. If necessary, please dispatch a technician to my location to assess and rectify the situation. I understand that technical issues can arise, and I appreciate your prompt attention to this matter. Thank you ... View more