Frequent dropouts on TPG FTTB

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Level 1c

Just noticed today that my Internet connection has been incredibly unstable.

 

PPPoE keeps failing and I notice that the IP address on the modem changes so frequently. Connection only lasts for 1-2 hours and the connection sometimes does not recover on its own and I have to login to the router and manually force it to connect.

 

This has happened previously as well but nothing was found when it was investigated, however worth noting that previous visit solved the problem even if no real issue was found with the connection.

6 REPLIES 6
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1c

@peter_k wrote:

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter


PM'd the requested details

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Level 1c

Issue is happening again. Can I please get another investigation

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Moderator

Hi andre_m, sorry to know that you are still having issues with the service and we'd like to look into this further. Please send me a private message with your best contact number so we can have someone contact you once an update becomes available.

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Level 1c

@Riezl wrote:

Hi andre_m, sorry to know that you are still having issues with the service and we'd like to look into this further. Please send me a private message with your best contact number so we can have someone contact you once an update becomes available.


Sent my contact number

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Moderator

Thank you. We have arranged one of our senior technical specialists to contact you between 6PM and 7PM NSW time tonight.