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FttB Routing Issues affecting Blizzard / Battle.net network

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Level 2
O.P.

Hello,

Just bringing attention to an issue that seems to be affecting Black Ops 4. I am frequently finding myself in 200+ ping servers and looking into it found iinet users also get the same issue. I have confirmed when in a party with other local players, most get 40ms, while im on 200.

This seems to affect TPG FttB, not the nbn product.

 

The issue occurs when routing to the Blizzard OCE servers, in particular 37.244.43.204.

Tracing route to 37.244.43.204 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms DSL-AC3100-8CD0 [192.168.1.1]
2 12 ms 12 ms 14 ms 10.20.22.167
3 13 ms 13 ms 15 ms 203-219-166-65.static.tpgi.com.au [203.219.166.65]
4 12 ms 12 ms 12 ms 203-219-107-90.static.tpgi.com.au [203.219.107.90]
5 12 ms 12 ms 11 ms bri-pow-que-wgw1-be-20.tpgi.com.au [203.219.166.208]
6 15 ms 15 ms 12 ms be300.bqueebrdr11.aapt.net.au [203.219.107.210]
7 12 ms 12 ms 13 ms bundle-ether16.cha-edge902.brisbane.telstra.net [165.228.23.17]
8 14 ms 14 ms 14 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
9 29 ms 27 ms 26 ms bundle-ether20.ken-core10.sydney.telstra.net [203.50.11.178]
10 27 ms 28 ms 27 ms bundle-ether1.oxf-gw10.sydney.telstra.net [203.50.6.97]
11 27 ms 29 ms 26 ms bundle-ether1.sydo-core04.sydney.reach.com [203.50.13.94]
12 76 ms 26 ms 27 ms i-0-0-0-4.sydo10.bi.telstraglobal.net [202.84.222.202]
13 26 ms 26 ms 26 ms unknown.telstraglobal.net [210.176.152.33]
14 27 ms 27 ms 27 ms 137.221.85.35
15 180 ms 181 ms 181 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.73]
16 182 ms 181 ms 182 ms 137.221.66.135
17 181 ms 181 ms 181 ms 37.244.40.27
18 * * * Request timed out.
19 * * * Request timed out.
20 181 ms 180 ms 180 ms 37.244.43.204

Trace complete.

 

Hop 15 should resolve locally at 20-30ms, not 180. I believe this is something to do with the return journey going to singapore or US west before returning!

 

There is alot more information that can be seen on the whirlpool forums:

https://forums.whirlpool.net.au/forum-replies.cfm?t=2761507

 

 

7 REPLIES
Moderator

Hi @ndau,

 

Welcome to the community!

 

Thanks for bringing this to our Attention. I was able to locate your account using your community details and ran initial test on your service it shows connected since 2018-05-31.

 

I would like to arrange a call from one of our Senior Technicians for further test and investigation.

 

PM me your best contact number and preferred time. In case you need a reference.

How to send a Private Message.

 

Cheers!

Moderator

Hi @ndau,
 

Thanks for sending me your details. Please be advised that a technician is scheduled to call you today between 5:30-7PM NSW.
 

Tell me how it will go, cheers!

Moderator

Hi @ndau,
 

I've seen that you have been in contact with one of our Technicians and confirmed that the Latency Issue with Blizzard has been rectified, fixed by itself.
 

Tell me should you require further assistance.

 

 

Cheers!

Level 2

Hello,

 

Thanks @Shane for your assistance in this matter. Yes, I was contacted by a TPG engineer, however it seems sometime in the last 24hours Blizzard resolved the issue with TPG.

 

https://us.battle.net/forums/en/d3/topic/20769578452#post-15

 

Thanks!

Moderator

You're welcome @ndau, cheers!

Level 1a

A friend of mine and I are still having the same issue every 15-30 minutes. I'm in Sydney and he is from Melbourne. We're both with TPG and we both get disconnected at the exact same time. If you check Battle-Net outages https://aussieoutages.com/status/battle-net 

You can see this is a frequent occurance. The issue has not been resolved. The users in the comment section also mention they're with TPG.

Highlighted
Moderator

Hi @vasili,

 

Welcome to TPG Community!

 

We are aware of the issue that our customers have been experiencing in connecting to battle.net/blizzard online games at night time. However, we can't identify the root cause of the issue as of the moment as we need more evidence.

 

Since it only occurs at night time, we need your help to run some test for us to analyze this further. Can you please run a tracert and continuous ping test to the battle.net server once you've experienced it tonight? This will help our network engineers investigation of the issue. You may send it via PM to me.

 

Kind regards,

BasilDV