HG659 wireless not stable

Level 1c

Hi Team,

 

I'm with TPG NBN for more than 2 years, and it's been a while, the wireless connection is not stable, especially with small devices, like phone, iPad. Laptops connection are always better than those small devices.

 

Sometimes, from smartphone, home wifi (from HG659) says connected but no internet.

 

Just wondering, is there any troubleshooting steps I could try?

 

Thanks in advance.

 

Regards,

 

Daniel

3 REPLIES 3
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Moderator

Hi @yangyang5973,

 

We ran an initial test to your service it shows getting a passing speed on the line and connected for 6d 5h 41m.

 

You may find these following articles that will help you on how to improve your Wireless Connection.

 

Cheers!

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Level 1c

Thanks Shane for the help.

 

Your colleague just help upgraded HG659 firmware this Monday. I will try couple of days, to see if it's getting better performance or not.

 

Thanks.

Highlighted
Moderator

We are glad to know that @yangyang5973. Let us know how it will go. Cheers!